okbd's Privacy Policy

okbd is an online entertainment platform providing services to users in Bangladesh. This privacy policy ("Policy") sets out what information we collect from you while you use our website, mobile application, and related services (collectively the "Platform"), how that information is processed, and in what circumstances it may be shared with third parties.

This policy applies to all your interactions with the okbd platform — including registration, login, financial transactions, customer service contact, and any other activity. This policy applies only to individuals who are 21 or older and have voluntarily registered on the platform.

Our methods of collecting and processing information may change over time. For any significant changes, we will post a notice on the platform or inform you by email at your registered address.

We collect various types of information to operate the okbd platform. This information falls into two categories: what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide

Information you give us during registration and account management:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form, never read directly)
• Identity verification documents (National ID card or passport details)
• Financial information: bKash, Nagad, Rocket, or bank account numbers (for processing transactions)

2.2 Automatically Collected Information

When you use the platform, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Login and logout times and session data
• Logs of which pages you visited on the platform and for how long
• Betting history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Collected Through Customer Support

When you contact our support team via live chat or email, records of those conversations may be retained for the purpose of improving service quality and resolving disputes.

We use your information only for specific, legitimate purposes. No information is sold or used for unnecessary purposes without your consent.

• Account management: To handle registration, identity verification, and secure login
• Financial transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
• Fraud prevention: To detect suspicious activity and prevent the creation of multiple accounts
• Customer support: To resolve your issues quickly and review complaints
• Responsible gaming: To identify unusual betting patterns and provide assistance
• Marketing and communications: To send relevant offers and updates based on your consent
• Technical improvement: To improve the performance and security of the platform
• Legal obligations: To retain or disclose information as required by applicable law

okbd does not sell or rent your personal information to third parties. However, information may be shared in specific circumstances to operate the service:

4.1 Service Providers

Payment processors, identity verification agencies, and technology infrastructure providers receive a limited amount of information — only what is necessary for their specific function. All such providers are bound by confidentiality agreements with us.

4.2 Game Providers

Our game providers — including Evolution, Pragmatic Play, PG Soft, and JILI — may receive certain technical information to ensure game functionality. They may not use this information for marketing or any other purpose.

4.3 Legal Requirements

Information may be disclosed under court order, a lawful request from law enforcement, or the requirements of applicable law. In such cases, we will provide only the minimum information necessary.

4.4 Business Transfers

If a merger or acquisition involving okbd occurs, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

• Essential cookies: To maintain login sessions and ensure security — the platform will not function without these
• Functional cookies: To remember your preferences — such as language and display settings
• Analytics cookies: To review platform usage and make improvements — these can be disabled
• Marketing cookies: To show relevant advertisements — active based on your consent

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

okbd has put in place industry-standard technical and administrative measures to protect your information.

6.1 Encryption

SSL (Secure Sockets Layer) encryption is active on the website. All data exchanged between your browser and our servers is transmitted in encrypted form. Passwords and financial information are stored with special hashing and encryption.

6.2 Access Controls

Only staff members who require access for their work can access your personal information. All access is logged and regularly audited.

6.3 Security Monitoring

Our systems are monitored around the clock, and immediate action is taken if suspicious activity is detected. In the event of a data breach, you will be notified in accordance with applicable rules.

However, no data transmission over the internet is entirely risk-free. We take every possible precaution, but we cannot guarantee complete security.

We keep your information for as long as necessary — no longer. The retention period depends on the following:

• Active accounts: All information is retained while the account remains active
• Financial records: Transaction data is kept for a minimum of 5 years as required by financial law
• After account closure: Most information is deleted within 3–6 months, though this may be longer if legal obligations require it
• Identity verification documents: May be retained for a set period after closure for fraud prevention and legal reasons

You have certain rights regarding your own information. okbd respects these rights and helps you exercise them.

8.1 Right to Access Your Information

You can log in to your account at any time to view your profile information. Contact the support team for a full data report.

8.2 Right to Correct Your Information

If your information is incorrect, it can be corrected through your account settings or via the support team. Changes to identity verification documents may require additional verification.

8.3 Right to Delete Your Information

If you request account closure, we will delete information beyond what is required by law. However, if there is an ongoing dispute or an outstanding balance, information may need to be retained until the process is complete.

8.4 Right to Stop Marketing Communications

Every promotional email contains an "Unsubscribe" link at the bottom. Clicking it will stop marketing communications. However, important messages related to your account may continue to be sent.

Our Responsible Gaming section has details on controlling your gaming activity through account limits and self-exclusion.

okbd strictly follows a 21+ age policy. We do not knowingly collect any personal information from minors.

Age verification steps are in place at registration, and identity documents are checked in suspicious cases. If we become aware that a minor has registered, that account will be closed immediately and the associated information deleted.

If a parent or guardian believes their child has registered on okbd, please notify our support team without delay.

okbd's servers and service providers may be located in various countries. Your information may be processed outside Bangladesh, but in all cases the terms of this policy apply and data protection standards are maintained.

Where information is sent to other countries, your data is protected through appropriate agreements.

okbd reserves the right to update this privacy policy at any time. For significant changes, we will:

• Post a clear notice on the platform
• Inform you in advance by email at your registered address
• State the date of the change at the top of the page

Continuing to use the platform after a notice has been given means you have accepted the updated policy. If you have any questions about the changes, please contact our support team.

To learn more about us, you can read our About Us page, which contains information about okbd's values and operations.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. okbd takes every request seriously and responds as quickly as possible.